Eduscation purpose of developing an online grievance redressal management that is preferably approachable, straightforward, swift, fair, and ensures the privacy of the users.
Additionally, it turns out responsive, competent, accountable and useful for providing feedback to institute management with regard to systemic reform.
In view of this online grievance management system, is planned in compliance with AICTE norms, lies in the fact that addressing the grievances of students, parents along with others through optimal transparency and accuracy.
Online Grievance Redressal System has a distinct looking dashboard for a different category of users particularly as regards to student, admin and grievance cell members aids to sustain in confidence through the entire grievance procedure.
Grievance Redressal System is a contrivance means to collect and induce grievances reported by concerned people of private or public institutions, allowing prompt acts on every problem brought up by the same and to avail services more efficiently. By setting up an online grievance redress mechanism in AICTE affiliated colleges, the council able to bear in mind the working of the institution shall ensure the institution suits, everyone, the necessary regulations.
This Grievance redressal system provides an opportunity for the active monitoring moreover submission by the one online monthly status report concerning the several grievances acquired, dispensed over towards ones outstanding on the last day of the month, in accordance with the council directive.
Hence the students, parents, teachers, staff are supposed to register in the online GRM portal and lodge their concerns after Admin verifies the grievance.
The duly filled grievance is then necessary to be made to submission under concerned Grievance redressal cell member will investigate and examine the grievance in favour of the resolution. Concluding report with reference to grievances made will address and it must be forwarded to the AICTE as directed.